Shipping & Returns

Shipping & Return Policy

Shipping

The Products purchased through our website are non-returnable for hygiene purposes.
Free shipping on all orders above INR 650. For orders below INR 650, a convenience charge of INR 100 will be charged.
The Order will be shipped within 24 – 48 working hours. The Order will reach you within 7-10 working days. In case of failing to do so, Just Bumm will work our best to resolve the issue.
In case of a change of address, contact us immediately after ordering.
Just Bumm will not be held responsible for any delivery delays beyond the company’s control. Just Bumm will not be held responsible for damages caused by shipping and transportation.
Do not accept tampered packages.
Just Bumm is not responsible for any failure in receiving the package.
RTO orders will be re-shipped only after the shipping fee is paid for TO & FRO. Just Bumm will not bear the shipping fee for RTO Orders.
Refunds will not be made for RTO orders.

Exchange

For Exchange, contact [email protected] with inquiries and reasons for exchange. This will be approved by Just Bumm after review.
Products are eligible for exchanges only for orders made through our store https://www.justbumm.com. Orders made through other external sites are not eligible for exchanges, returns, and refunds. Contact the third party for any exchanges, refunds, or returns.
Products bought during the sale or on offer are not eligible for a refund.
Products that are defective* can be exchanged provided that the proof of purchase is submitted. *Products are considered to be defective if broken snaps, damaged fabric, and other cosmetic flaws exist. The final decision will be made by Just Bumm. However, the damage caused during shipping or transportation will not be held responsible by Just Bumm.
The Request for Exchange should be prompted within 2 hours of delivery with the reason for the exchange. The Exchange process will take place within 48 hours once the request for exchange is approved. The processing fee for exchange will be determined based on the nature of the request.
The Product(s) should be returned for exchange in original packaging.
We will not fulfill color exchange unless we have sent the wrong color from what was ordered.
For instance, If you have ordered The Secret Garden but received Creepy Crawlies, we will exchange it.
We will not entertain exchange requests for mild color variation. For Ex – The Secret Garden is Magenta. It may appear red on screens and other pictures. But for the natural eye, it looks Magenta.
For such instances, the shipping fee for exchange will be calculated if insisted.
Orders made online are not eligible for cancellation or refund. You can only exchange.
Exceptions will be made for size exchange after verification. The shipping fee should be borne by the customer unless the wrong size has been sent by us.
Please note that the shipping fee for exchange will be calculated based on the to and fro distance.
If the Exchange is made before the order is dispatched, it will be made free of cost (only if the order value is above INR 650).
Discounts are not applicable for exchanges.
You can exchange the order only for the same order value.